Manage a team of Intel/Windows System Administrators and develop a centralized support model that provides security compliance administration and audit readiness support to over 5000 servers for multiple Strategic Outsourcing (SO) accounts.
• Developed service model for centrally managing systems compliance management
• Improved the audit posture of all of our clients with process and procedures validated by multiple audits, both IBM and customer driven.
• Provide leadership in other core process areas like Change Management and Security Issue and Risk management to raise cross-functional awareness of audit requirements and to streamline those processes to bring further efficiencies.

Directed deployment of systems management enterprise software to IBM Infrastructure Services’ clients in all geographies. Built cross-geography and cross-functional virtual teams as well as global governance model. Ownership of all functional and financial targets.
• Oversaw 5-year, $50M cross-brand investment, modernizing endpoint management for Infrastructure Services’ accounts globally.
• Led development of new service delivery model, driving 20% drop in total service cost while building staffing plan that grew the organization 50% globally.
• Served as service delivery subject matter expert for corporate acquisition and integration of endpoint management company into IBM, as member of cross brand team.
• Communicated and led adoption and implementation of the strategic solution globally to 200+ accounts and 300K+ managed endpoints.
Successfully migrated infrastructure to the cloud in several geographic locations, contributing to 20% drop in service cost and reducing time to complete infrastructure builds from months to days.